We want you to love your woodcraft. Please inspect your order upon arrival and contact us within 10 days if there are any issues so we can make it right.

We accept returns for defective products only. Products damaged during shipping will be replaced at no additional cost. We require photographs of the damage and packaging, including the packing materials and all sides of the outside of the package. Please contact us to start the replacement process before discarding any packaging.

Once we receive that information and agree the item was damaged in shipping or was defective, we will immediately begin to craft a replacement within our normal shipping terms. The replacement will be given a priority.

Custom & Personalized Orders

Because of the unique nature of custom and personalized woodcrafts, these items cannot be returned or exchanged unless they arrive damaged or defective. We begin work on custom pieces shortly after an order is placed, so please double-check all personalization details (like spellings or dates) before finalizing your purchase.

Refunds

We offer a refund only if the order was cancelled within 4 hours of purchase and before crafting begins.

Exchanges

We only replace items if they are defective or damaged. Please see the information at the top of this page for specific information.

Cancellations

We accept cancellation requests within 4 hours of purchase. Because we often begin selecting and prepping wood for your specific order quickly, we cannot accept cancellations once the crafting process has started. If you need to cancel after the 4-hour window, please contact us immediately. While we cannot guarantee a refund once work has begun, we will check the status of your build to see if a cancellation is still possible.